Investigation Standards & Policies

Quality Assurance Warner & Associates have successfully integrated a Quality Assurance system with the assistance of Harris Management Group to meet the requirements of AS/NZS ISO9001:2000 We now have a Management System  in place, controlling the following practices: Training in professional development. Internal procedures and work standards. Code of Conduct. Code of Ethics. Standard Reports.

Policies To further enhance our reputation and growth we have developed the following policies and standards: Investigation and Surveillance Standards Surveillance Operating Manual Occupational Health and Safety standards Privacy Policy Quality Assurance to AS/NZS ISO9001:2000 Enterprise Agreement ratified by the SA Industrial Commission (Surveillance Operators) Conditions of Employment (Factual) Our Fraud/Factual and Surveillance Investigators must abide by our Investigation and Surveillance Standards. These standards, including the Code of Practice, are accepted by Insurance Companies, Governments and large employer groups. Standards encompass a Code of Conduct which reflects the requirement for fair treatment, dignity and respect, impartiality, honesty, confidentiality, quality of service and lawful activities.